Electronic Forms Ordering:  Online ordering on the Internet is typically provided via Catalogues. These work incredibly well when there is a large product offering and no restrictions on what can be purchased. When there are contracts in place for smaller subsets of the total range coupled with regular ordering from multiple locations, then this lends itself more to Electronic Forms ordering.

If, originally, orders were placed by fax with paper ordering sheets, then it is probable this will migrate to online electronic forms ordering quite readily. Implementing Electronic forms removes errors (both human and from fax problems), the customer receives what they ordered, there are less returns, less credits and less administration. Orders go straight into the Order book for processing saving on Order entry staff, it really is a win / win.

The Electronic Form:  Electronic forms mimic the paper versions that they replace. The beauty of online forms within i-Tr@der is that the Order is placed directly into the Sales Orders table without any human intervention. The individual placing the order receives an email confirmation with the Order number reference to confirm the order has been received successfully.

View and Place Order summary:  When products fall into different categories these can be broken down into multiple forms. Only when selections from all forms have been made is the order then submitted creating a single order for all products selected.

To the right is an example of the Order Summary screen showing products selected, from which forms and then the total order details.

Previous Orders reporting:  The online ordering facility provides the ordering location with a reporting facility to view previously placed orders. This information is the same information that the company fulfilling the order is working from. There is no ambiguity, if it was on the order then it will be in this report and both companies will be able to see the same information. This removes many of the customer care issues that arise from errors with paper / fax based systems.